How to Start?
Start with the online order. It gives you an instant price quote in the first place. But what more important is that the online Data Recovery Form is the best informative communication tool between our customers and us. Tell us as much details as you know about your defective data storage: the device name, model, serial and part number, then specify the type of data files to recover, its importance in priority sequence, critical data location (if known) and any technical information you can share with us. More you tell us – quicker we’ll come around the problem. The printed copy of order included in shipping package with failed device will spare you from any handwriting. However, if you did not print out anything, please include a handwritten memo with your name and order number for this job – all of the details pertaining to your online order we'll obtain from our database, once your package arrive. Please keep and use the submitted order number for all of your further references.
Once you submit the recovery order - our technical support will be available to assist you – just have the reference job number on hand (located on the top of printed copy of your Data Recovery Order). The shipping instructions, where to ship the failed media are provided automatically in accordance to chosen location. Please note that there is no obligation for you to send the damaged unit after the online order is placed; it can be cancelled at any time – email or call us; otherwise, it remains active for 45 days: if the failed device has not been received within 45-day period the placed order gets deleted from our database. The accurate contact information is crucial for order processing, as it'll give you an online access to our Job Tracker to monitor the job progress, make payment, use return shipping calculator, and much more useful tools.
After Recovery is finalized…
… We will provide you with the detailed data recovery report. The report will tell you names of recovered files and folder, dates of creation (or last modification), sizes. Typically, we also include in the report a few actual recovered files as samples, e.g. photo, document files. You may request the file integrity check of most important data for verifiable files. We are able to verify most of known software application data. That includes accounting databases, video-processing projects, medical metadata records, backup images, virtual partitions, email programs. Any uncertainty in regarding to your recovery report may be addressed to our technical customer support. Take your time while reviewing the recovery report results.
We guarantee - no charges unless you are completely satisfied with the recovery report results. Your decision of purchasing recovered data must be strongly assertive, as our strict payment policy has no turning back point. When you receive your data and find out that some of it is missing, please contact us at once, as we offer an extra data recovery (charge-free) in attempt to restore that missing data. Yet, you should realize due to mechanical damage to media some of the data can be scratched to unrecoverable by any means. Data-R-Us Recovery Report is the most appreciated by our clients online file explorer.
This browser is a handy tool to review what was recovered. It will allow you get through the tree of recovered files and folders with a mouse click, and it works like a regular File Explorer with files located online on our server. The advantage of online data browser in compare with conventional text listings is obvious. Here you can instantly expand the folders and use them as the menu items instead of scrolling the multi-thousand page text-listing impossible to comprehend fast. The example shown below for the demonstration does not include the search engine from the production version. That is another most of requested features in online data browser that helps to find instances for searched files and folders by keyword immediately.
With our data viewer you don’t have to flip through hundreds of pages of text to find the status of your important files. You will be able to pin-point the status with just a few clicks using data viewer software.